Customer must have a non EU passport
When leaving the EU, present your purchase, receipts and passport to the customs desk to get your GB TaxFree refund form stamped.
Collect your refund in cash at the airport refund office or mail the form back to GB TaxFree in the envelope provided for direct crediting to a chosen credit card or UK bank account.
Production of Goods to Customs
Goods and invoice and GB TaxFree Refund form must always be made available for inspection by Customs if required. This may take some time so please arrive at the departure point at least two hours before you are to depart and have the goods in your hand luggage.